Privacy policy

1. Information We Collect

We may collect the following types of information:

• Personal Identification: Your name, date of birth, and government-issued ID information collected at the time of your visit.

• Contact Information: Phone number, email address, and mailing address.

• Appointment Information: Date, time, and type of lab service scheduled.

• Health Information: Doctor's orders, lab test types, and any relevant medical information needed to perform your requested services.

• Insurance Information: If applicable, insurance carrier and member ID for billing purposes.

• Call and Communication Data: When you call our office, your call may be answered and processed by an AI phone receptionist. Call transcripts and summaries may be stored for quality assurance and record-keeping purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and manage your appointments

• To send appointment confirmations, reminders, and follow-up messages via SMS and/or email

• To process billing and insurance claims

• To communicate with your ordering physician regarding your lab results

• To improve our services and patient experience

• To comply with applicable health and legal regulations

3. SMS Messaging and Consent

By providing your phone number and confirming an appointment with Mariposa Phlebotomy — whether in person, online, or by phone — you consent to receive SMS text messages from us. These messages may include:

• Appointment confirmations

• Appointment reminders

• Follow-up messages related to your visit

• Rescheduling notifications

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

To opt out of SMS messages at any time, reply STOP to any message we send you. To get help, reply HELP. Opting out will not affect your ability to receive services from us.

4. How We Protect Your Information

We take the security of your personal and health information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our AI phone and scheduling systems use encrypted data transmission and are operated through HIPAA-aware service providers.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following circumstances:

• With your ordering physician or healthcare provider to deliver your lab results

• With insurance companies for billing and claims processing (with your authorization)

• With service providers who help us operate our business (such as scheduling and communication platforms), bound by confidentiality agreements

• When required by law, court order, or government regulation

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information, subject to legal retention requirements

• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information below.

7. Retention of Information

We retain patient records and related information for the period required by applicable state and federal law. Call transcripts and appointment records are retained for a minimum of two years or as otherwise required.

8. Children's Privacy

We serve patients of all ages, including minors. When a minor is a patient, a parent or legal guardian must be present and provides consent on behalf of the minor. We do not knowingly collect personal information directly from individuals under the age of 18 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.